At Lisa Suites, we are committed to protecting the privacy and personal information of our guests, visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our property, website, or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Contact details (phone number, email address, home address)
- Identification details (e.g., government-issued ID where required)
- Payment and billing information
- Reservation and stay details
Non-Personal Information
- Website usage data (IP address, browser type, pages visited)
- Cookies and similar tracking technologies
- Preferences to enhance guest experience
2. How We Use Your Information
Your information is used to:
- Process reservations and provide accommodation services
- Communicate booking confirmations and guest support
- Improve our services, facilities, and guest experience
- Comply with legal and regulatory requirements
- Send important updates, offers, or promotions (with your consent)
3. Sharing of Information
Lisa Suites does not sell or rent personal information. We may share information only with:
- Trusted service providers (e.g., payment processors, IT support)
- Government or regulatory authorities when legally required
- Partners assisting in delivering services requested by you
All third parties are required to maintain confidentiality and security.
4. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion where applicable
- Opt out of marketing communications
Requests may be made using the contact details below.
7. Cookies & Website Tracking
Our website may use cookies to enhance functionality and improve user experience. You may adjust your browser settings to decline cookies if preferred.
8. Third-Party Links
Our website or communications may contain links to third-party sites. Lisa Suites is not responsible for the privacy practices of those websites.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted with a revised effective date.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Lisa Suites appreciates your trust and is dedicated to maintaining the confidentiality and security of your personal information while delivering exceptional hospitality.
