Welcome to Lisa Suites. We strive to provide a comfortable and enjoyable stay for all our guests. By booking a reservation with us, you agree to the following terms and conditions:
1. Reservation Policy
- Booking: Reservations can be made online, via phone, or through authorized travel agencies. A valid credit card is required to secure your booking.
- Confirmation: A booking confirmation will be sent via email. Please review the details and contact us immediately if any discrepancies occur.
2. Cancellation and Modification Policy
- Cancellation Notice: To avoid cancellation fees, guests must provide at least 48 hours’ notice before the scheduled check-in time.
- Modification: Changes to your reservation are subject to availability and may incur additional fees.
3. Check-In and Check-Out
- Check-In Time: Check-in is available from 2:00 PM. Early check-in may be accommodated based on availability.
- Check-Out Time: Check-out is by 12:00 PM. Late check-out requests will be considered and may incur a fee.
4. Payment Terms
- Payment Methods: We accept various payment methods, including credit/debit cards and cash. Full payment is required at check-in unless otherwise arranged.
- Deposits: A deposit may be required for certain reservations or upon check-in, refundable upon departure pending no damages or outstanding charges.
5. Guest Conduct
- Behavior: We expect all guests to behave in a respectful manner toward staff and other guests. Disruptive behavior may result in eviction from the premises without refund.
- Noise Policy: To ensure a peaceful environment, noise levels must be kept to a minimum, especially during quiet hours (10:00 PM to 8:00 AM).
6. Amenities and Services
- Included Services: Guests have access to all amenities listed on our website, including Wi-Fi, parking, and recreational facilities. Additional services may be available for an extra fee.
- Maintenance Requests: Please report any maintenance issues promptly to ensure a timely resolution.
7. Health and Safety
- Safety Protocols: Guests must adhere to all safety protocols, including fire safety regulations. Evacuation plans are posted in each suite.
- Health Guidelines: Guests are encouraged to follow local health guidelines, especially regarding hygiene and social distancing.
8. Personal Property
- Liability: Lisa Suites is not responsible for lost or stolen personal belongings. Guests are encouraged to secure valuables during their stay.
9. Privacy Policy
- Data Protection: We value your privacy and are committed to protecting your personal information. Guest data will not be shared with third parties without consent, except as required by law.
10. Amendments to Terms
- Changes: Lisa Suites reserves the right to amend these terms and conditions at any time. Guests will be notified of significant changes prior to their stay.
11. Governing Law
- Jurisdiction: These terms and conditions are governed by the laws of the jurisdiction where Lisa Suites is located.
By booking a stay with us, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing Lisa Suites; we look forward to making your stay enjoyable!
